Privacy Policy

Last updated: June 4, 2026

1. Overview

ALevelHub respects your privacy. This Policy explains what personal data we collect, how we use it, and your rights when you use our past papers, practice sessions, AI marking, and paid Pro plans.

2. Information We Collect

Account data (email, name), profile settings (exam board, subjects, target grades), device and usage logs, payment metadata, answers and uploads you submit for practice or AI marking, and cookies for authentication and analytics.

3. How We Use Your Data

We process data to deliver AI feedback, generate reports, improve product quality, send service notifications, and process payments for paid plans. We do not sell your personal information to third parties.

4. AI & Answer Processing

Submissions may be analyzed by AI models to produce scores, hints, and suggestions. Content is stored securely and retained only as long as needed for your learning history or as required by law.

5. Data Sharing

We share data with trusted processors (cloud hosting, payment providers, analytics) under strict agreements. We may disclose information if required by law or to protect the safety of our users and platform.

6. Security & Retention

We use encryption in transit, access controls, and regular security reviews. You may request deletion of your account and associated data, subject to legal retention obligations.

7. Your Rights

Depending on your region, you may access, correct, export, or delete your data, and object to certain processing. Contact service@alevelhub.com to exercise these rights. EU/UK users may also lodge a complaint with their supervisory authority.

8. Contact

For privacy questions, email service@alevelhub.com. We will notify you of material changes to this Policy via email or in-app notice.